In this case, the scanner must not be used. Please request a returns form from and we will issue one. If you have ordered a product, but realise within a 14 day period of receiving it that you no longer need it or ordered in error, then you can of course return the item. Returns where customer has changed their mind. If you have done this and still receive a failed order message, please contact us. Please also check this before continuing. This is to prevent fraud.Īlternatively, a card may be declined due to a spending limit applied to the card or registered bank account. The address entered into the checkout process should match the address on any bank statement exactly. Please double check the address on your bank card and retype. If you tried to pay via Braintree and received an Order Failed message, this is usually due to the address and postcode on the bank card not matching the address and postcode entered into the checkout process. This tool allows you to enter card details into the checkout process and for us to collect payment. We use a secure gateway payment system for e-commerce, called Braintree. On completion of your purchase, you will receive a VAT receipt with details of your order, direct to your email address. When you're ready, follow the checkout process and pay with Paypal, any major bank card via Braintree, or Finance (if applicable).

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